Terms & Conditions
Please read these terms carefully before booking our services.
1. Booking & cancellations
Bookings are confirmed once we have agreed a date, time and service by phone, email or our online form. We understand plans change — please give us at least 24 hours’ notice if you need to cancel or reschedule. Cancellations made with less than 24 hours’ notice may be charged at 50% of the booked service rate.
2. Access to your property
Please make sure we have safe access to the areas to be cleaned and a working water/electricity supply. If we cannot access the property at the agreed time, the appointment may be treated as a late cancellation.
3. Payment
Payment is due within 7 days of invoice unless otherwise agreed. We accept bank transfer and other methods discussed at booking. Late payments may incur interest charges in line with applicable UK legislation.
4. Damages & insurance
K&L Cleaning Solutions is fully insured. If you believe something has been damaged during our visit, please tell us within 24 hours and provide photos where possible. We will assess each claim fairly and aim to resolve it quickly.
5. Satisfaction guarantee
We want you to be happy with every clean. If something isn’t right, let us know within 48 hours and we will return to put it right free of charge, where reasonably possible.
6. Limitations
Some stains, wear and discolouration cannot be fully removed without risking damage to surfaces or fabrics. We will always advise you before proceeding if we believe a finish cannot be improved safely.
7. Changes to these terms
We may update these terms from time to time. The latest version will always be available on this page.
These terms are provided as standard guidance. If you have your own preferred terms, please share them with us so we can update this page.